customerEXPerience Analysis

An issue well analyzed is an issue half solved. We help companies determine their actual level of customer experience with in depth analysis. This includes focus groups with employees at all levels of the organization, interviews with customers,EXPerience Shopper Visits, a digital analysis of VoC (Voice of the Customer), and other activities. With this data we provide a full report that includes a Customer Journey Map, a touch point by touch point break down of the experience, customer EXPerience Quick Wins, a Pain/Pleasure Point breakdown, etc. With this report a company is ready to take the next steps to drastically improving their customer experience.

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