There are many definitions for things like customer experiences and company culture. These articles will help you understand how we define these words.
Customer Experience Blog
Wall Street's focus on quarterly earning has led to the death of more than one company. Customer experience leaders ignore the short term for a long term customer focus...Wall Street comes around.
on February 6, 2020
3 MIN READ
A Better World
We live in a world that could use some great experiences. Here's what you can do to help.
on January 28, 2020
5 MIN READ
Most companies have quick wins that can greatly improve their customer experience. Here is an easy way to find them.
on January 14, 2020
4 MIN READ
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I spend 5-20 hours a week devouring books, RSS feeds, podcasts, and articles about what’s happening—and what’s coming—in customer and employee experience.
Then on the 1st and 15th of every month we send the best of what I find to our subscribers.